IT Support Executive - Vishwa Transcription Services Pvt Ltd

IT Support Executive

We are a rapidly growing, reputed Healthcare Business Processing Outsourcing Company focusing on clinical documentation, founded in 2001. We have experience of 20+ years in the industry and have learnt techniques through conventional knowledge, experience and innovation aimed at delivering customer delight. We are emerging as the industry leaders in all prominent processes in clinical documentation with our performance and endurance and correspondingly we have grown to a family of 300, expecting to touch 500 within a year.

Responsibilities and Duties

Monitoring workflow using work monitoring tools.
Responsible for providing first level remote support
Prepare work status and update on status group for every two hours.
Responsible for creating new user profile for new employees And responsible for resetting user password of existing employees if needed.
Responsible for maintain the company strategy like Designing, Implementing and maintenance of enterprise network components.
Answering technical queries and dealing with often frustrated users.
Administrating and troubleshooting Windows client operating systems.
Responsible for reply to client mails within 10 minutes.
Required Experience and Qualifications
Qualification: Any Graduate (eg. BCA, MCA, B.Tech, Diploma etc.)
Any networking certifications like MCSE or CCNA will be added advantage.
Proficiency in MS Office required (esp. MS Excel, Word, Outlook etc.)