Hiring Process Associate - Advenxa Professional Consultancy, Kochi

 
Kerala Jobs Banner
Detailed Information

Salary : 16,000/- to 20,000/-per month
Location : Infopark, Kakkanad, Kochi, Kerala
Experience: 0 to 1 year in Customer support or process associate
Candidate Should have excellent fluency in English

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Interested candidates forward the resume to recruitment@advenxa.com

( Subject as Process Associate)

Contact Information
Hiring Organization
Advenxa Professional Consultancy
Location
Advenxa Professional Consultancy, Infopark, Kakkanad, Kochi, Ernakulam, Kerala 682022


Kerala Lottery Result Updates Daily


Recent Job Listings

Luxury Force Traveller Van Rental Kochi

SOMETIMES JOURNEY IS MORE IMPORTANT THAN THE DESTINATION

WHEN THE JOURNEY IS COMFORTABLE, THE DESTINATION LOOKS EVEN MORE ENCHANTING

Our Speakers