Check-in and check-out of guests
Making the reservations and maintaining an accurate record to avoid any conflicts
Providing information to guests and guiding them on the possible activities they can enjoy during their stay in town
Recording the occupancy in the hotel
Communication between the guests and the other departments of the hotel
Answering the telephone, transferring calls to the guests, and taking messages when the guests are absent
Providing customer service by handling complaints, reservations for dining and other engagements