Customer Support Executive - Ardent Digital, Kochi

Detailed Information

Australian Cruise Group (ACG) is Sydney’s largest harbour dining cruise operator. We operate many of the famous cruises, including Sydney Showboats, Magistic Cruises and Clearview Glass Boat Cruises on the harbour.

In addition, the company also owns Flagship Cruises, Sydney’s original charter agency with a fleet of 70+ vessels. Our fleet is famous for private charters, gala dinners, event and many scheduled daily cruises. We also own a technology/web presence management company called Ardent Digital, which is based offshore in Kochi, India.

Our customer support department is split into three teams. The 1. Proactive Sales Team is based in Sydney and the 2. Digital Team & the 3. Reactive Virtual Sales Team are based in Kochi (Ardent Digital).

Ardent Digital is exclusive to Australian Cruise Group and is owned by the company.
We are looking for ambitious professionals with excellent communication skills and great attitude for our non-voice consumer/agent support processes. They will potentially have quality & productivity goals across multiple sales channels. In this role, you will be reporting to the Manager – B2B Service Delivery and will be responsible for implementing and applying an effective, tactical strategies to improve conversions & revenue.
Excellent communication skills for drafting emails
Implement support strategies with a well-defined plan, developed in conjunction with your Manager
Ensure every email transactions are handled within stipulated turn-around-time without compromising the quality of response
Improve & nurture relationships with existing ITOs & agents
Excellent written & speaking communication skills (English language)
Great attitude & flexibility to work in any shifts
Experience in non-voice (email/chat) customer service (US/UK) would be an added advantage
Demonstrated ability to create an effective work environment to achieve sales conversion
Ability to work in a dynamic environment with seasonal demands
Drive strong collaboration and effective communication across the departments
Competitive salary package
Medi-claim for an amount of INR 200,000 per year (only for self, after 1 year)
Happy, fun office environment

Contact Information
Hiring Organization
Ardent Digital
Kochi, Ernakulam, Kerala 682005
40,000 - 60,000
Job Types

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