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The app also has many features including panic button & call center management. Kerala Savari App offers Safe travel with no more disputes.

The Kerala Savari will begin operations with the Kerala Chief Minister Mr. Pinarayi Vijayan flagging off the vehicles of the Kerala Savari in a ceremony to be held at Kanakakkunnu Palace, Thiruvananthapuram. For this, a 24-hour call center system has been set up at the Motor Workers Welfare Board Thiruvananthapuram district office. Complaints can be reported by calling the call center number 9072272208.

A three-tier system has been set up to resolve the complaints received at the call center.Complaints received at the first level will be investigated and resolved within 24 hours.Complaints where this is not possible shall be forwarded to the second level officer within this time limit and he shall be redressed within 12 hours.Even there the unresolved complaints will be forwarded to the third level officer. His time allowance is also 12 hours. In this way, all complaints will be resolved within 48 hours. In any case, complaints that cannot be resolved at this level will be thoroughly investigated at the CEO level and resolved.

The app has many features, including a panic button that can be used in emergencies. The Kerala Savari app can be downloaded from the Play Store after the official inagurstion by Kerala CHeif Minister.

The first phase of the Kerala Savari project implemented by the government by connecting the auto-taxi networks in the state will be implemented in the Thiruvananthapuram municipality. Then, if necessary, necessary changes will be made and the scheme will be extended to the major cities of the state. The Kerala Sawari scheme is designed and implemented with the aim of providing a helping hand to the taxi auto workers who are facing many difficulties and also to provide a safe and hassle-free ride to the general public at government approved rates. In Kerala Savari, only 8% service charge will be charged along with the autotaxi fare set by the government. In other online taxi services it is above 25 percent.

It has been decided to use the eight percent amount collected as service charge for the implementation of the project and for providing promotional incentives to passengers and drivers. In all the current online taxi systems, there is a 20 to 30 percent difference between the fares received by motorists and the fares charged to passengers. There is also a situation where companies increase the charge for services up to one and a half times during peak hours. Labor Department Minister V. Shivankutty had earlier stated that there will be no such fare hike in Kerala Savari and fair wages will be ensured to the workers.

Palakkad Indian Telephone Industries is providing technical assistance to the project which is being implemented under the supervision of Motor Workers Welfare Fund Board of Labor Department with the cooperation of Planning Board, Legal Metrology, Transport, IT and Police Departments.

InApp Information Technologies marks their footsteps in Transasia Cyber Park.
It’s a great pleasure for TransAsia Cyber Park to use this opportunity to welcome and wish InApp Information Technologies all success!

InApp Information Technologies India Private Limited
9th Floor, Part H, Tower 2, Trans Asia Cyber Park, Infopark SEZ Phase – II, Ambalamedu. P.O, Puthencruz, Cochin, Kerala
Email : mktg@inapp.com

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Service charge in hotel / restaurant bill cannot be collected from consumers by any other name; can’t be added to food bill, states CCPA order

Amid rising consumer complaints, the Central Consumer Protection Authority (CCPA) on Monday barred hotels and restaurants from levying service charge automatically or by default in food bills and allowed customers to file complaints in case of violation.

The CCPA has issued guidelines for preventing unfair trade practices and violation of consumer rights with regard to levying of service charge.

“No hotels or restaurants shall add service charge automatically or by default in the bill,” CCPA Chief Commissioner said in the guideline.

Restaurants and hotels generally levy a service charge of 10 per cent on the food bill.

The guidelines said there should not be any collection of service charge by any other name.

No hotel or restaurant can force a consumer to pay service charge. They have to clearly inform the consumer that service charge is voluntary, optional and at consumer’s discretion.

“No restriction on entry or provision of services based on collection of service charge shall be imposed on consumers,” the guideline added.

Further, service charge cannot be collected by adding it along with the food bill and levying GST on the total amount.

If any consumer finds that a hotel or restaurant is levying service charge in violation of the guidelines, she / he can request the concerned establishment to remove it from the bill amount.

The consumers can also lodge a complaint on the National Consumer Helpline (NCH), which works as an alternate dispute redressal mechanism at the pre-litigation level, by calling 1915 or through the NCH mobile app.

They can also file complaints with the Consumer Commission. The complaint can be filed electronically through the e-Daakhil portal for its speedy and effective redressal.

Moreover, the consumer can submit a complaint to the District Collector of the concerned district for investigation and subsequent proceedings by the CCPA. The complaint can also be sent to the CCPA by e-mail.

The CCPA said it has observed, through grievances registered on NCH, that hotels and restaurants are levying service charge in the bill by default without informing consumers that paying such a charge is voluntary.

“Further, service charge is being levied in addition to the total price of the food items mentioned in the menu and applicable taxes, often in the guise of some other fee or charge,” it added.

The guidelines state that a component of service is inherent in price of food and beverages offered by a restaurant or hotel.

“Pricing of the product covers both the goods and services component. There is no restriction on hotels or restaurants to set the prices at which they want to offer food or beverages to consumers.

“Thus placing an order involves consent to pay the prices of food items displayed in the menu along with applicable taxes. Charging anything other than the said amount would amount to unfair trade practices under the (Consumer Protection) Act,” the guidelines said.

The CCPA, in its guidelines, said a tip or gratuity is towards hospitality received beyond basic minimum service contracted between the consumer and the hotel management, and constitutes a separate transaction between the consumer and staff of the hotel/restaurant at the consumer’s discretion.

Only after completing the meal, a consumer is in a position to assess the quality as well as service and decide whether or not to pay a tip and if so, how much.

The decision to pay a tip by a consumer does not arise merely by entering the restaurant or placing an order.

“Therefore, service charge cannot be added in the bill involuntarily, without allowing consumers the choice or discretion to decide whether they want to pay such charge or not,” the guidelines said.

Further, any restriction of entry based on collection of service charge amounts to unfair trade practice, it added.

The government had earlier in 2017 come out with guidelines on service charge, where it had said the levy has to be voluntary and not mandatory.

According to an official statement, various cases relating to levying of service charge have also been decided by consumer commissions in favour of consumers, holding the same as an unfair trade practice and in violation of consumer rights.

The CCPA has been established under the Consumer Protection Act, 2019 to regulate matters relating to violation of rights of consumers, unfair trade practices and false or misleading advertisements. It has been set up to promote and enforce the rights of consumers as a class.

Kochi Metro SN Junction Extension

മെട്രോയുടെ പേട്ട – എസ്‌എന്‍ ജംക്ഷന്‍ പാതയില്‍ നാളെ മുതല്‍ ട്രയല്‍ റണ്‍. അര്‍ധരാധ്രി ആരംഭിക്കുന്ന പരീക്ഷണ ഒട്ടം തിങ്കളാഴ്ച പുലര്‍ച്ചെ വരെയുണ്ടാവും. തിങ്കള്‍ രാത്രി മുതല്‍ ചൊവ്വാഴ്ച പുലര്‍ച്ചെ വരെയും ട്രയല്‍ നടത്തും. വടക്കേക്കോട്ട, എസ്‌എന്‍ ജംക്ഷന്‍ സ്‌റ്റേഷനുകളുടെ നിര്‍മാണം അവസാന ഘട്ടത്തിലെത്തിയതോടെയാണു ട്രയല്‍ റണ്‍ തീരുമാനമായത്‌. വൈകാതെ ഉദ്ഘാടനം പ്രതീക്ഷിക്കാം.

ആലുവ മുതല്‍ പേട്ട വരെയുള്ള മെട്രോയുടെ നിര്‍മാണ മേല്‍ നോട്ടം ഡിഎ.ആര്‍സിക്ക്‌ ആയിരുന്നെങ്കില്‍ ഇത്‌ കെഎംആര്‍എല്‍ന്റെ കന്നി സംരംഭമാണ്‌. 2 കിലോമീറ്റര്‍ ദൈര്‍ഘ്യം. പ്രളയവും കോവിഡും ലോക്ഡണും വന്നെങിലും സമയബന്ധിതമായിത്തന്നെ കെഎംആര്‍എല്ലും നിര്‍മാണം പൂര്‍ത്തിയാക്കി. 27 മാസം വേണ്ടി വന്നു ഇതിന്‌. 453 കോടി രൂപ നിര്‍മാണച്ചെലവ്‌. സ്റ്റേഷന്‍ നിര്‍മാണത്തിനാവശ്യമായ സ്ഥലം ഏറ്റെടുക്കലിന്‌ 99 കോടി രൂപ ചെലവായി. മെട്രോ പാത<br>എസ്‌എന്‍ ജംക്ഷന്‍ വരെ എത്തുന്നതോടെ മൊത്തം സ്റ്റേഷനുകളുടെ എണ്ണം 22 ല്‍ നിന്ന്‌ 24 ആകും.

കുടുതൽ സര്‍വീസ്‌
തിങ്കള്‍ മുതല്‍ കൂടുതല്‍ ട്രെയിനുകള്‍ മെട്രോ സര്‍വിസിനിറക്കും. ട്രെയിനുകള്‍ക്കിടയിലെ സമയം കുറച്ചാണിത്‌. കോവിഡ്‌ നിയ്ര്തണങ്ങളിലെ ഇളവുകള്‍ നിലവില്‍ വന്നതിനെ തുടര്‍ന്നു തിങ്കള്‍ മുതല്‍ ശനി വരെ 7.30 മിനിറ്റ്‌ ഇടവേളയില്‍ ട്രെയിന്‍ ഉണ്ടാവും. തിരക്കു കുറഞ്ഞ സമയത്ത്‌ ഇത്‌ 9 മിനിറ്റ്‌ ഇടവേളയിലാവും.

Paniyeli Poru

കോവിഡ്‌ മുന്നാം തരംഗത്തെ തുടര്‍ന്ന്‌ അടച്ച പാണിയേലി പോര്‍, മുളംകുഴി മഹാഗണി തോട്ടം എന്നീ ഇക്കോ ടൂറിസം കേന്ദ്രങ്ങള്‍ ഇന്നു മുതല്‍ തുറക്കും. രാവിലെ 8 മുതല്‍ വൈകിട്ട്‌ 4 മണി വരെയാണു പ്രവേശനം.

Drone Import Banned In India

Posted by | February 11, 2022 | News

Drone

The Centre has banned the import of drones with some exceptions. The move is aimed at giving a boost to domestic manufacturing of drones which is seen as a sector that is set to witness rapid growth this decade.

The Centre on Wednesday (February 9) banned the import of drones with some exceptions in India. The import of drone components, however, has not been restricted by the government as it seeks to boost domestic manufacturing of drones.

What imports are being banned?

The import of any drones either in completely built up (CBU), completely knocked down(CKD) /semi knocked down (SKD) forms have been banned, with the exception of drones imported “for the purposes of defence, security and research and development”. Anyone looking to import drones under the exemptions will be required to obtain clearances.

The move is aimed at giving a boost to domestic manufacturing of drones which is seen as a sector that is set to witness rapid growth this decade. According to BIS Research, India’s drone market is estimated to account for about 4.25 per cent of the global drone market worth about $28.5 billion in FY22.

Import of drones by government entities, educational institutions recognised by central or state government, government recognised R&D entities and drone manufacturers for R&D purpose will be allowed in CBU, SKD or CKD form. This will be subject to import authorisation issued by DGFT in consultation with concerned line ministries.

Import of drones for defence and security purposes will be allowed in CBU, SKD or CKD form subject to import authorisation issued by DGFT in consultation with concerned line ministries.

The civil aviation ministry said that in order to promote Made in India drones, import of foreign drones has been prohibited with effect from February 9, 2022.

The ministry came out with liberalised drone rules in August 2021.

After the rules, the ministry issued the drone airspace map and PLI scheme in September 2021, UTM policy framework in October 2021. Besides, drone certification scheme and single window DigitalSky Platform were put in place last month.

India Today’s team was on the way to Kovalam, a top tourist destination in Kerala, to see the implementation of new restrictions in place for New Year celebrations. Police checking on the road was intensive and a large fleet of vehicles were waiting in line to be inspected.

A foreigner arrived on his scooter when the vehicles started moving. The vehicle was thoroughly checked, and the police found three bottles of alcohol. The police officers who spotted the bottles rather excitedly called their superiors, who were a little further away.

“He has three bottles on him,” one of the policemen commented. They all surrounded him to inspect the bottles. They asked him for a bill.

Steven, a Swedish national, has been running a homestay in Kovalam for four years now. He told the officers that he had forgotten the bill at the BEVCO outlet in Vellar. He requested that they let him go back to collect it.

The officers, however, were adamant that he couldn’t go back and asked him to dispose of the bottles. Instead of throwing them away, Steven poured the alcohol out of the bottles.

As he reached the third bottle, the officers stopped him, having spotted the camera of the ‘India Today’ team. They let him go collect the bill after that. Steven soon returned with the bill and was free to go.

However, the incident brings forth a major question as to how tourist-friendly Kerala is. Steven, in his four-year stay, faced several issues.

“There have been incidents. I plan on staying another year though. Some police officers are really kind and friendly, but there are instances like this too,” said Steven.

Chief Minister Pinarayi Vijayan made loud promises when he said more pubs would be established in the state to boost tourism and draw more tourists in. However, if basic issues like this are not dealt with in a tourist-friendly manner, the future of Kerala tourism remains to be seen.

News Courtesy – India Today

Comments from Trivandrum Indian Group

This was the new year gift our Kerala Police gave to a foreigner who liked to celebrate his New Year peacefully in Kerala.

This happened in Kovalam, which is Kerala’s prime tourist destination and an world famous international beach destination !

What message are we giving to the world or giving to tourists who want to come here. Kerala is the 1st state to officially approve Tourism as an industry and no wonder state’s like Goa, Tamilnadu etc are far good & progressing than Kerala in tourism. We definitely need changes in policies.

Sorry to start 2022 with a negative post. But this is very important.

Thopumpady Harbor Bridge

തോപ്പുംപടിൽ ഹാര്‍ബര്‍ പാലത്തില്‍ റി ടാറിങ്‌ ജോലികള്‍ നടക്കുന്നതിനാല്‍ ഇന്ന്‌ രാത്രി 8 മുതല്‍ 30 വരെ പാലത്തിലൂടെയുള്ള ഗതാഗതം പൂര്‍ണമായി നിരോധിക്കും. വാഹനങ്ങള്‍ ബിഒടി പാലത്തിലൂടെ സഞ്ചരിക്കണമെന്ന്‌ അസി.എക്സിക്ൃയട്ടിവ്‌ എന്‍ജിനിയര്‍ അറിയിച്ചു.

പാലം കുഴികള്‍ നിറഞ്ഞ്‌ അപകടവസ്ഥയിൽ ആയിരുന്നു. തുടരര്‍ച്ചയായ മഴ മുലം റീ ടാറിങ്‌ ജോലികള്‍ വൈകുകയായിരുന്നു.

Photo Courtesy – Athab Shameem Photography

Caravan Tourism Kerala

Posted by | October 21, 2021 | Kerala, News

Caravan Tourism Kerala
Go Caravanning

The vehicle was launched in Thiruvananthapuram a few days ago as part of the state government’s Caravan Tourism project.

Bharat Benz is the first to collaborate on the project. Can carry up to 4 people.

മൊബൈല്‍ ആപ്പിക്കേഷനില്‍ കടകളുടെ റജിസ്‌ട്രേഷന്‍ ഇന്നു മുതല്‍

കോവിഡ്‌ കാലത്തിന്റെ അനിശ്ചിത്വത്തില്‍നിന്ന്‌ കരകയറാന്‍ ഓണ്‍ലൈനിലും സജീവമാകാന്‍ ഒരുങ്ങി വ്യാപാരി വ്യവസായി ഏകോപന സമിതി. വി-ഭവന്‍ എന്ന്‌ പേരിട്ടിരിക്കുന്ന ആപ്‌ സെപ്റ്റംബര്‍ 15ന്‌ പ്രവര്‍ത്തനമാരംഭിക്കും. ലോഗോ പ്രകാശനം സംസ്ഥാന പ്രസിഡന്റ ടി.നസിറുദീന്‍ നിര്‍വഹിച്ചു.

ഇന്നു മുതല്‍ കടകളെ ആപ്പില്‍ ഉള്‍പ്പെടുത്തും. കേരളത്തില്‍ എവിടെയുമുള്ള കടകളില്‍നിന്നും, സ്വന്തം പരിസരത്തിന്‌ 5 ക്രിലോമീറ്റര്‍ ചുറ്റളവില്‍നിന്നും സാധനങ്ങള്‍ വാങ്ങാന്‍ കഴിയുന്ണ രീതിയിലാണ്‌ ആപ്പിന്റെ പ്രവര്‍ത്തനം. 10 കുറിയര്‍ കമ്പനികരളും ഇതിന്റെ ഭാഗമായിട്ടുണ്ട്‌.

12 ലക്ഷം കച്ചവടക്കാര്‍ ആപിന്റെ ഭാഗമാകുമെന്നു സമിതി അറിയിച്ചു. ഓണ്‍ലൈന്‍ വ്യാപാരസ്റ്റോർറുകളെ പോലെ ഓഫറുകളും മറ്റും വി-ഭവനിലും ഉണ്ടാകും. പര്‍ച്ചേസിലൂടെ ലഭിക്കുന്ന ഹൈപ്പര്‍ ലോക്കല്‍ സ്ക്രാച്ച്‌ കാര്‍ഡ്‌ മറ്റു പര്‍ച്ചേസുകള്‍ക്ക്‌ ഉപയോഗിക്കാന്‍ സാധിക്കും.